1. About Us

This website is owned and operated by Flowers By Chloe.

Registered address:
2 Ponts Hill, Littleport, Ely, Cambridgeshire, CB6 1PZ

Contact details:
Email: flowersbychloeetc@gmail.com
Telephone: +44 (0) 1353 863200

When you place an order on this website, you are entering into a contract directly with Flowers By Chloe. We are responsible for supplying the flowers and any local delivery service included in your order.

2. Placing an Order

By placing an order through this website, you confirm that:

• you are at least 18 years of age
• all information you provide is accurate and complete
• you are authorised to use the payment method provided

Once you place an order, you will receive an order confirmation acknowledging receipt of your order. This does not mean your order has been accepted.

Your order is accepted only when we confirm that we are able to fulfil it. If we are unable to fulfil your order, we may cancel it and provide a refund where payment has already been taken.

3. Prices and Payment

All prices displayed on this website are set by us.

Prices include the cost of flowers and any applicable local delivery charge, unless otherwise stated.

Payment is taken at the time of ordering and processed securely using Stripe. We are the sole recipient of the customer’s payment and the merchant responsible for the order.

Your card or bank statement will show Flowers By Chloe as the merchant for this transaction.

4. Flower Availability and Substitutions

Due to the seasonal and perishable nature of flowers, specific varieties, colours or containers may occasionally be unavailable.

Where necessary, we may make substitutions to ensure the order is fulfilled. Any substitution will be of equal or greater value and will reflect the original style and colour palette as closely as possible.

5. Delivery

Delivery dates and times are estimates and cannot be guaranteed.

Please ensure that all delivery information is accurate and complete. We cannot be held responsible for failed or delayed deliveries caused by:

• incorrect or incomplete address details
• recipient unavailability
• restricted access to the delivery location
• circumstances beyond our reasonable control

If no one is available to receive the flowers, we may leave them in a safe place, leave them with a neighbour, or attempt re-delivery at our discretion.

6. Cancellations and Amendments

If you need to amend or cancel an order, please contact us as soon as possible.

Orders may only be amended or cancelled where sufficient notice is given and the order has not already been prepared, made up, or dispatched.

Once flowers have been prepared or dispatched, changes or cancellations may not be possible.

7. Quality and Complaints

We take great care to ensure that all flowers are delivered fresh and in excellent condition.

If you are dissatisfied with your order, please notify us within 24 hours of delivery and provide photographic evidence where possible.

Any question, complaint, refund request or issue relating to your order must be directed to us, as the florist supplying the goods and delivery service under this contract.

Complaints reported outside this timeframe may affect our ability to investigate the issue fully.

8. Refunds and Replacements

Nothing in these Terms affects your statutory rights.

Where a refund or replacement is appropriate, this will be assessed on a case-by-case basis. Any refund agreed will be processed back to the original payment method.

9. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where this is caused by events beyond our reasonable control, including but not limited to extreme weather, natural disasters, transport disruption, road closures, accidents, strikes, or supplier failure.

10. Privacy and Data Protection

Any personal information you provide will be used solely for the purpose of fulfilling your order and in accordance with applicable data protection laws.

For more information, please refer to our Privacy Policy.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the country or state in which we operate.

Any dispute shall be subject to the exclusive jurisdiction of the local courts, unless applicable consumer law provides otherwise.

12. Contact Us

Flowers By Chloe

Email: flowersbychloeetc@gmail.com

Telephone: +44 (0) 1353 863200